Can inContact’s ECHO Customer Survey Solution give you the information you need to improve customer loyalty?
Maybe your first call resolution rate is lower than optimal, or customer churn is too high and you can’t pinpoint the reason. Or you simply want a better, more trustworthy data gathering method.
inContact’s ECHO customer surveys give you accurate, actionable data without the problems associated with other surveying methodologies. Just as importantly, since your agents actually hear customers’ reactions, the ECHO customer survey solution is also your most powerful performance improvement tool.
If you are wondering how to improve your company’s Voice of the Customer program, access our library and get the answers you need. Simply fill out the short form to the right and you’ll be directed to the complimentary library with resources that include:
Discover how TDS Telecom improves customer loyalty and reduces churn
Find out how Avon cut costs while getting more accurate data
Read how AAA Auto Club South improves member support and company-wide services
Learn how customer feedback enhances business performance
You’ll receive usable information from your peers who have dramatically improved their Voice of the Customer program when you access the library.