Is An At-Home Workforce Right for Your Call Center?

At-home agents enable you to reduce costs, easily scale your contact center and create happier agents.  But, you also may need to change how your organization hires, trains and manages a remote workforce. If you are wondering if an at-home workforce is right for your call center, access our library and get the answers you need. Simply fill out the short form to the right and you’ll be directed to the complimentary library with resources that include:
  • “The Work-At-Home Agent Model for Improved Customer Loyalty” whitepaper
  • A case study from SUPPORT.COM
  • Videos from companies like Recyclebank, FamilySearch, and Frontline who all have an extensive work-at-home model
Get tips from your peers who have moved to an at-home model and access the at-home workforce library.

Fill out the form to the right and access the Work-At-Home Resource Library Now!

A selection of inContact customers:

ACD   |   IVR   |   CTI   |   Customer Feedback   |   QM   |   Recording   |   WFM   |   eLearning
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