Cloud technology and the vendors who are selling it promise a lot. Before making a decision, make sure you understand the real differences between cloud contact centers. Leading global analyst firm Ovum has identified three criteria for evaluating competing solutions: technology, vendor positioning and customer sentiment.
What are the real technology differences?
Are you getting a complete end-to-end solution in the cloud?
How long has the cloud solution been deployed?
How many instances and how many agents are supported?
What are current customers saying?
This 10-Point Checklist can help you make an informed choice. Get the proof you need to decide—proof in the cloud.
We chose inContact because they provide an all-in-one solution.