Webinar: "How Work-at-Home Agents Can Deliver Better Customer Experience"
Jill Blankenship Founder and CEO Frontline Call Center Management
Arthur Nettleship Performance Improvement and Workforce Manager FamilySearch International
Date and Time: Thursday, February 13th 11:00 - 11:30 amEastern
If you aren’t yet incorporating work-at-home agents into your call center mix, you may be missing out on opportunities to boost your bottom line.
The benefits of at-home agents are significant. Higher job satisfaction that leads to more satisfied—and loyal—customers, which means more revenue for your company. Not only that, having work-at-home agents lowers operating expenses, improves utilization and positively affects business continuity, especially in the event of an outage or disaster.
Past attendees say: "It was great that I actually have actionable answers to the questions I brought."
"I had no idea how many people in my industry do the exact same thing I do. "