This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.
We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.
Our solutions are implemented by companies and organizations of all sizes, industries, and verticals.
Our software facilitates over six billion customer interactions per year with the speed and flexibility of the cloud.
We needed one solution that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."
