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Cloud Contact Center Software

inContact helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based contact center call routing, self-service interactive voice response (IVR), and agent optimization solutions. Our software enables contact centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth.

Improve Customer Satisfaction With:

  • Universal Queue for Routing Customer Interactions
  • Workforce Optimization Suite
  • Personal Connection™ Dialer
  • Advanced Reporting & Analytics
  • The Flexibility of the Cloud

99.99% Uptime Agreement

We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.

+2,000 Call Center Deployments

Our software is used by companies of all sizes, industries, and verticals.

+6 Billion Interactions Per Year

Our software facilitates over a billion customer interactions per year, ensuring that your customers can reach you when they need to.

InContact Customer Spotlight

New Balance

We needed one solutions that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."

Connect with Us


Call us at 1-844-422-9989 to talk to an inContact specialist

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