1.866.965.7227

Great Customer Experiences Through
A True Omnichannel Experience

Want to know how to empower contact centers to deliver a superior customer experience? And how to increase agent utilization and efficiency by enabling agents to concurrently handle multiple contacts across multiple channels? Join inContact at Enterprise Connect 2017 and we’ll show you how to empower agents to increase customer satisfaction and first-contact resolution with the ability to elevate a single-channel customer interaction to a true omnichannel session – and enter for a chance to win an Amazon Fire TV! Demos will be held at the bottom of every hour.

Booth #: 919

Expo Hours:
Monday, March 27: 4:00 PM – 7:00 PM
Tuesday, March 28: 11:30 AM – 6:00 PM
Wednesday, March 29: 11:30 AM – 4:00 PM

Learn from Thought Leaders

The Sky is the Limit: Taking Your
Contact Center Beyond the Cloud

Date:        Wednesday, March 29

Time:        2:00pm - 2:45pm

Location: Osceola 1

Now is the time to use cloud technology to lead before your competition forces you to follow. Learn how LanguageLine Solutions moved 100 percent of its business to the cloud and solidified its position as the leader in the language access industry — all while providing exceptional service to over 25,000 customers worldwide.

Jeff Cordell

CIO
LanguageLine

Chris Bauserman

VP, Product Marketing
inContact

Are Your Customer Service Channels Putting Your Customers at Risk?

Date:        Wednesday, March 29

Time:        2:00pm - 2:20pm

Location: Market Leader Theater

Consumers have more choice than ever in how and where they want to interact with your business. However, what happens when customers choose a channel that isn’t the best for their needs. Are they at risk? inContact looks at the trends and challenges and offers an action plan for transforming customer experience in your contact center now.

Patrick Russell

Product Marketing
inContact




See how NextGear Capital streamlines service with inContact omnichannel routing


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