2016 Gartner Contact Center as a Service (CCaaS) Magic Quadrant Report

Learn why Gartner placed inContact in the "Leader" quadrant for Contact Center as a Service for the second year in a row!

The report includes:

  • Independent, third-party analysis and evaluation of the top contact center as a service vendors
  • Vendor strengths and cautions to aid in your decision-making process
  • Contact center as a service market overview for the past 12 months

Want to get Gartner's 2016 assessment of the Contact Center as a Service market? View the full report today!

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Daniel O'Connell, 24 October 2016
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from inContact.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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