2016 North American Hosted/Cloud ACD and WFO Market Leadership Award
from Frost & Sullivan


Learn why Frost & Sullivan recognized inContact as the Cloud Contact Center Automatic Call Distribution and Workforce Optimization Leader!

The Criteria for Winning this Award Included:

  • The possession of a brand that is respected, recognized, and remembered
  • The product or service receives high marks for performance, functionality and reliability at every stage of the life cycle
  • Demonstrated commitment to incorporating leading edge technologies into product offerings, for greater product performance and value
  • Products or services offer the best value for the price, compared to similar offerings in the market
  • Customer service is accessible, fast, stress-free, and of high quality

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