2016 North American Hosted/Cloud ACD and WFO Market Leadership Award
from Frost & Sullivan
Learn why Frost & Sullivan recognized inContact as the Cloud Contact Center Automatic Call Distribution and Workforce Optimization Leader!
The Criteria for Winning this Award Included:- The possession of a brand that is respected, recognized, and remembered
- The product or service receives high marks for performance, functionality and reliability at every stage of the life cycle
- Demonstrated commitment to incorporating leading edge technologies into product offerings, for greater product performance and value
- Products or services offer the best value for the price, compared to similar offerings in the market
- Customer service is accessible, fast, stress-free, and of high quality
