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inContact Identified As Market Leader

2015 Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015-2016

This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares solutions based on the strength of their technology platforms, the views of their customers, and the impact that each company has in the marketplace.

This Report Contains:

  • Key Findings & Trends in the Cloud Contact Center Market
  • Identification of Market Leaders, Challengers, and Followers
  • Analysis of Each Vendor's Market Impact
  • Technology & Execution Assessments
  • Ovum Market Ratings

Leading 99.99% Uptime

We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.

155,000 agents

Our solutions are implemented by companies and organizations of all sizes, industries, and verticals.

6 Billion Interactions
Per Year

Our software facilitates over six billion customer interactions per year with the speed and flexibility of the cloud.

InContact Customer Spotlight

New Balance

We needed one solution that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."

Connect with Us


Call us at 1-855-743- 4331 to talk to an inContact specialist.

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