inContact named Leader in Contact Center as a Service Magic Quadrant by Gartner.
Published: 15 October 2015
Analysts(s): Drew Kraus, Steve Blood, Daniel O'Connell
Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.
We have been a multi-tenant cloud contact center provider since 2002. In that time, inContact has developed a global platform that is praised for multi-channel capabilities, world-class workforce optimization, and Voice as a Service (VaaS) that provides flexible connectivity options at competitive rates.
To learn more, fill out the form to download a complimentary copy of the Gartner CCaaS Magic Quadrant report.
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We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.
Our solutions are implemented by companies and organizations of all sizes, industries, and verticals.
Our software facilitates over six billion customer interactions per year with the speed and flexibility of the cloud.
We needed one solution that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."
