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inContact named Leader in Contact Center as a Service Magic Quadrant by Gartner.

Magic Quadrant for Contact Center as a Service, North America

Published: 15 October 2015
Analysts(s): Drew Kraus, Steve Blood, Daniel O'Connell


Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.

We have been a multi-tenant cloud contact center provider since 2002. In that time, inContact has developed a global platform that is praised for multi-channel capabilities, world-class workforce optimization, and Voice as a Service (VaaS) that provides flexible connectivity options at competitive rates.

To learn more,  fill out the form to download a complimentary copy of the Gartner CCaaS Magic Quadrant report.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    Leading 99.99% Uptime
    Agreement

    We have the industry's best uptime agreement, which ensures your contact center keeps running, no matter what.

    155,000 agents

    Our solutions are implemented by companies and organizations of all sizes, industries, and verticals.

    6 Billion Interactions
    Per Year

    Our software facilitates over six billion customer interactions per year with the speed and flexibility of the cloud.

    InContact Customer Spotlight

    New Balance

    We needed one solution that was going to be able to integrate our WFO, phone system, and CRM in one place. We chose inContact because they provided a one-stop shop for all of our solutions."

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