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Transform customer experiences

Customer Expectations in an Omnichannel World
Panel Discussion and Luncheon Event

Join your fellow contact center colleagues at our Indianapolis thought leadership panel discussion and enjoy a delicious lunch on us. You’ll get valuable advice from industry experts, Lauren Gill of NextGear Capital and Matt Wilbanks of HelpSocial, and exchange actionable tips and best practices with your industry peers.

We’ll talk about:

  • How to identify the right mix of social and mobile support
  • How to create a seamless journey to build satisfaction and loyalty
  • Tips for coaching your agents to be “ambassadors of expectations”
Space is limited, so register now.

Thursday, August 3
11:45 AM - 1:30 PM

Ruth's Chris Steak House - Northside
2727 E 86th St
Indianapolis, IN 46240


Lauren Gill
Team Lead - NextGear Capital

Lauren has worked in the contact center at NextGear Capital for 3 years and focuses on providing exceptional customer experience and process improvement through technology. As a Cox Automotive company, NextGear Capital is changing the way the world buys, sells, and owns cars.



Matt Wilbanks
CEO & Co-Founder - HelpSocial

A computing solutions specialist, entrepreneur and social media practitioner, Matt is the CEO and Co-Founder of HelpSocial. Helpsocial is a social platform for customer care that was spun out of Rackspace with the support of lead investor, Mark Cuban.



Chad Pritchard
Staff Consultant - inContact

Chad has more than 15 years of contact center industry experience. Prior to inContact, he created the framework for operations for a start up call center, including developing its Quality Assurance department and coaching guidelines for supervisors.


Thank you for your interest. This event is now closed.