Kickstart Excellent
Customer Experiences
with Your IVR
Sign up below

Ready for an IVR Kickstart?
- Register below for this complimentary workshop -
Friday, May 19
Breakfast & Workshop: 8:00a - 11:45a
Optional inContact HQ Visit & Lunch: 12:00p - 1:00p

Hyatt House

9685 South Monroe Street
Sandy, UT 84070

Learn how to Kickstart Excellent Customer Experiences with Your IVR by taking a fresh look at how your IVR scripts can improve customer satisfaction.

Register now for our half-day workshop full of interactive activities designed to help you get to the root of your IVR issues. We’ll treat you to breakfast and a morning full of learning and exchanging. At the conclusion of the workshop, we'll welcome you to the nearby inContact headquarters, introduce you to a few of our leaders and offer a boxed lunch for you to enjoy with your new contact center connections (HQ visit and lunch is optional).

Join industry experts as they look at your IVR challenges and offer tried-and-tested solutions:

Jeremy Folker inContact

Jeremy's primary focus is advocating the impact of the IVR in creating positive customer journeys and agent experiences. He has an accumulated knowledge base stemming from various technical customer service and support roles.

Devin Ballingham inContact

Devin has more than 15 years of experience working in the BPO and contact center space on the front line, in the training room and in various leadership roles. His broad experience provides him with a unique perspective on how to best optimize the customer experience.

What you will learn

We’ll talk about tips to transform your IVR into a positive. Here's what you can expect:

  • Industry expert advice and best practices for IVR scripts, setup and metrics
  • Easy ways to fix your IVR’s issues quickly and how to optimize its power to deliver self-service
  • Solutions that have an immediate impact on customer satisfaction
  • Networking and sharing with industry peers and experts

Reserve your spot



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