Customer Expectations
in an Omnichannel World
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Panel Discussion and Luncheon Event
Tuesday, May 2, 2017 | 11:45a - 1:30p

Fleming's Steakhouse - The Domain

11600 Century Oaks Terrace
Austin, TX 78758

Attend our thought leadership panel discussion coming up in Austin and enjoy a delicious lunch on us. You’ll get valuable advice from expert panelists and exchange actionable tips and best practices with contact center peers. Space is limited so be sure to register below.

Your Austin panelists are:


Peter Riley Director, Customer Experience - YETI Coolers

Peter has 20+ years of contact center experience at major brands including YETI Coolers, HD Supply, Home Depot and Sears. He'll share knowledge on shaping customer experience by developing people, processes and technology.


Matt Wilbanks CEO and Co-Founder - HelpSocial

Originally created as an internal-only tool, the HelpSocial platform now consists of web and mobile apps built to improve the efficiency of social customer service operations. Coming in from San Antonio, Matt is an active member of the tech community.

Sean Kirkby Senior Director, Platform Research & Development - inContact

A true technologist at heart, Sean's roots in telecom run all the way back to when his grandpa worked for Western Union. At inContact, he has led the API and CRM integration strategy and currently focuses on the move to the public cloud.



What you will learn

  • Important consumer trends that drive customer expectations
  • Tips on really listening to customers to better understand their needs
  • Why optimizing every touchpoint has the potential to pay off big-time
  • How many channels you should develop - and the risks in not supporting customers in their channel of choice

Thank you for your interest. Registration for this event is now closed.

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