Customer Expectations
in an Omnichannel World
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Panel Discussion and Luncheon Event
Wednesday, April 12, 2017 | 11:45a - 1:30p


Shops at West End
1603 West End Blvd
St. Louis Park, MN 55416

Attend our panel discussion featuring contact center experts and enjoy lunch at CRAVE! You’ll get valuable advice from our panel, including actionable tips and best practices, while making connections with contact center peers.



Arthur Nettleship
Manager, Workforce Optimization & Performance Improvement - FamilySearch

For more than 16 years, Arthur's contact center experiences have ranged from command center strategy, boosting Resource Planning and Management (RPM), and focusing on Workforce Optimization.

Matt Wilbanks
CEO & Co-Founder - HelpSocial

A computing solutions specialist, entrepreneur and social media practitioner, Matt is the CEO and Co-Founder of HelpSocial. Helpsocial is a social platform for customer care that was spun out of Rackspace with the support of lead investor, Mark Cuban.

Patrick Russell
Product Marketing Manager - inContact

A leader in the contact center industry with 13 years of experience, Patrick has a proven track record of improving processes and driving sales and service results. He has a deep understanding of WFO benefits.

What you will learn

Customer interactions in today’s hyper-connected world are part of a multi-channel, multi-event customer journey. Consumers want it all: infinite choice, immediate access and personalized service. What steps are you taking to quickly adapt to changing consumer behaviors and needs? Join us and you’ll get real-world advice from contact center professionals and connect with peers – and lunch is on us!

Our expert panel will cover:

  • How to provide smarter service for the connected consumer
  • Practical ways to work towards maximum choice in channel options
  • Consumer trends that contact centers simply can’t ignore

Thank you for your interest. Registration for this event is now closed.



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