Powering Great Customer
Experiences in the Cloud
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Panel Discussion and Luncheon Event
Thursday, March 23, 2017  | 11:45a - 1:30p

Fleming's Steakhouse

323 N Old Woodward Ave
Birmingham, MI 48009

The digital revolution changed everything: your customers, their expectations and your competition. Winning means turning every customer experience into a competitive advantage towards achieving business goals.

Join us for our panel discussion, Powering Great Customer Experiences in the Cloud, and you’ll come away with new insights and approaches.

 

 

André Tenner
Solutions Architect - Kelly Services

André's 20 year background in information technology spans everything from WAN engineering to infrastructure administration. He has helped provide cloud based solutions for several leading companies in the automotive, publishing, consumer electronics, and heath care industries.

 

Gretchen Green
Manager of Contact Center Platforms and Applications – TelNet Worldwide

For the last 11 years, Gretchen has played a key role in the design and implementation of several platform changes, including the move from an in-house premised based system with on-site backups to an entirely cloud-based platform.

 

Nick Sianis
Contact Center Consultant - inContact

Nick focuses on best practices in the contact center specific to speech analytics. With more than 13 years in the industry, he shares knowledge on reporting and its impact on the customer experience.

 

 

What you will learn

Join us and you’ll take away new insights:

  • Why every customer interaction is a valuable “moment of truth” with potential impact
  • How to make the most of your contact center re-platform
  • The importance of unleashing your workforce's potential to totally transform the customer experience
  • How to easily move Omnichannel Routing to the cloud

Thank you for your interest. Registration for this event is now closed.


 
 
 

 

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