Powering Great Customer
Experiences in the Cloud
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Panel Discussion and Luncheon Event
Thursday, February 2, 2017  | 11:45a - 1:30p

Perry's Steakhouse

8433 Park Meadows Center Drive
Suite D154
Lone Tree, CO 80124

The digital revolution changed everything: your customers, their expectations and your competition. Winning means turning every customer experience into a competitive advantage towards achieving business goals.

Join us for our panel discussion, Powering Great Customer Experiences in the Cloud, and you’ll come away with new insights and approaches.

 

 

Milos Djokovic
Managing Director - Eventus Solutions Group

An expert in CRM, telephony, networking and the cloud, Milos is responsible for strategic and technology consulting as well as managed service operations at Eventus. He previously held executive roles with Zi Corp, Accenture, TeleTech and others.

 

Sonja Villalobos
Contact Center Systems Administrator and Workforce Manager - ClearChoice Management Services

Quickly promoted from inbound agent to lead and then to supervisor, Sonja is responsible for the contact center's platform and workforce management applications. Her decade of experience began as a 911 dispatcher/call taker for the Denver Police Department.

 

Debbi Murphy
Senior Onboarding Manager - inContact

Debbi partners with inContact customers to ensure a smooth process as they implement new contact center solutions. Previously, Debbi led teams and managed multiple locations for several business process outsourcers.

 

 

What you will learn

Join us and you’ll take away new insights:

  • Why every customer interaction is a valuable “moment of truth” with potential impact
  • How to make the most of your contact center re-platform
  • The importance of unleashing your workforce's potential to totally transform the customer experience
  • How to easily move Omnichannel Routing to the cloud

Thank You for your interest. Registration for this event is now closed.


 
 
 

 

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